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How
do I set up my email program to download mail?
Please see: Setup for instructions.
Why is ZoneAlarm complaining?
Webmail Retriever acts as your own personal mail server.
This means that Webmail Retriever has to open a listening port to accept
connections from your email program.
If you have ZoneAlarm or some other personal firewall installed, it will
prompt you as to whether or not you want to allow Webmail Retriever to
do this.
If you have the "Do not accept connections from other computers"
options checked (default) then no outside computers will be able to access
your computer.
How
do I get mail from my Junk Mail folder?
If you want to retreive mail from Hotmail's Junk
Mail folder click on the "Retrieve
mail from Junk Mail folder" option on the Receiving tab.
Why
does my email program keep saying it "can't connect" or "there
is no response from my server"?
If you get an error like this:
The connection to the server
has failed. Account: 'Hotmail', Server: 'LocalHost', Protocol: POP3,
Port: 11099, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
The most likely cause of this
problem is that Webmail Retriever is not running.
To check if Webmail Retriever is running look for an icon that looks
like this:
in your system tray.
If Webmail Retriever l is running then check that the ports it is using
are the same as in your account information.
Details of how to do this can be found in the Setup
section.
If the ports are correct,
you may have entered the wrong user name or password in your account information.
Make sure this information is the same as when you login to Hotmail
with your browser. Details of how to enter your user name and password
in your account information can be found in the Setup
section.
How do I close Webmail Retriever?
By default Webmail Retriever closes to your System Tray (bottom right
hand corner of your screen on the task bar next to your clock).
To close Webmail Retriever right click on the icon and choose "Exit
Webmail Retriever".
If you want Webmail Retriever to exit when you close the window, right
click on the icon and choose "Close to Tray" to uncheck this
option.
How do I keep Webmail Retriever
from starting
automatically?
By default Webmail Retriever starts automatically every time you log onto
your computer.
To avoid this right click on the icon in your system tray (bottom right
hand corner of your screen on the task bar next to your clock) and uncheck
the "Auto Start" option.
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