How do I set up my email program to download mail?
Please see: Setup for instructions.


Why is ZoneAlarm complaining?
Webmail Retriever acts as your own personal mail server.
This means that Webmail Retriever has to open a listening port to accept connections from your email program.
If you have ZoneAlarm or some other personal firewall installed, it will prompt you as to whether or not you want to allow Webmail Retriever to do this.
If you have the "Do not accept connections from other computers" options checked (default) then no outside computers will be able to access your computer.

How do I get mail from my Junk Mail folder?
If you want to retrieve mail from msn's Junk Mail folder click on the "Retrieve mail from Junk Mail folder" option on the Receiving tab.

Why does my email program keep saying it "can't connect" or "there is no response from my server"?
If you get an error like this:

The connection to the server has failed. Account: 'msn', Server: 'LocalHost', Protocol: POP3, Port: 11099, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

The most likely cause of this problem is that Webmail Retriever is not running.
To check if Webmail Retriever is running look for an icon that looks like this: in your system tray.
If Webmail Retriever l is running then check that the ports it is using are the same as in your account information.
Details of how to do this can be found in the Setup section.
If the ports are correct, you may have entered the wrong user name or password in your account information. Make sure this information is the same as when you login to msn with your browser. Details of how to enter your user name and password in your account information can be found in the Setup section.

How do I close Webmail Retriever?
By default Webmail Retriever closes to your System Tray (bottom right hand corner of your screen on the task bar next to your clock).
To close Webmail Retriever right click on the icon and choose "Exit Webmail Retriever".
If you want Webmail Retriever to exit when you close the window, right click on the icon and choose "Close to Tray" to uncheck this option.

How do I keep Webmail Retriever from starting automatically?
By default Webmail Retriever starts automatically every time you log onto your computer.
To avoid this right click on the icon in your system tray (bottom right hand corner of your screen on the task bar next to your clock) and uncheck the "Auto Start" option.